Returns Policy

At QOS-TEAM, we value our customers and strive to ensure your satisfaction. If you are not completely satisfied with your purchase, you have the option to return the product.

Eligibility for Returns

• Products must be returned within 30 days of receipt.
• The item must be unused, in the original packaging, and in the same condition that you received it.
• Proof of purchase or receipt is required for all returns.

Non-returnable Items

Certain goods are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact our customer support team via [email protected] to initiate the return process.
2. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
3. Securely package the item and include the original receipt and RAN.
4. Ship the package to the address provided by our team.

Refunds

Once your return is received and inspected, we will send you an email notification of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our returns policy, please contact us at [email protected].